Refund and Cancellation Policy

Effective Date: 19 March 2026 · Last updated: 14 October 2026

1. 14-Day Money-Back Guarantee

1.1. We offer a 14-day money-back guarantee for first-time customers. If you are not satisfied with the Service for any reason, you may request a full refund within fourteen (14) calendar days of your initial payment, no questions asked.

1.2. This guarantee applies to your first access purchase only. Subsequent paid periods and repeat purchases are not eligible for the 14-day guarantee.

1.3. For a token pack, the 14-day guarantee is a partial refund calculated when we process the refund: we refund the price of the pack multiplied by the smaller of your Token balance at that moment (a negative balance counts as zero) and the number of Tokens in the pack, divided by the number of Tokens in the pack, rounded down to the cent. The refund never exceeds the part of the pack price not yet refunded. The pack's Tokens are taken back in the same proportion. For a member of a team, the Token balance is the balance of the team owner. For example, if you bought a $99 pack of 7,300 Tokens and 3,650 Tokens are on your balance when we process the refund, we refund $49.50 and take back 3,650 Tokens. Such refunds are processed by our support team. If Tokens are spent while the refund is being processed, the shortfall is recorded as a debt on your balance and is repaid by your next top-up.

2. How to Request a Refund

2.1. To request a refund, contact us through the contact channel available in the Service with the email address associated with your account and a brief note that you would like a refund.

2.2. We will process your refund within ten (10) business days of receiving your request.

3. Refund Method

3.1. Refunds are issued to the original payment method used for the purchase.

3.2. If a refund is granted for a token pack, Tokens are taken back from your balance in proportion to the refunded amount: a full refund takes back all Tokens of the pack, and a refund of half of the price takes back half of them.

3.3. If you have already spent some of those Tokens, your balance becomes negative by the missing amount. That amount is a debt: while it remains, you cannot spend Tokens, and Tokens you add later are applied to the debt first.

4. After the 14-Day Period

4.1. After the 14-day guarantee period, refunds may be granted at our discretion in the following circumstances:

• A documented material breach of service on our part (e.g., extended unavailability exceeding our service level commitment)
• A billing error resulting in duplicate or incorrect charges

4.2. Partial (pro-rata) refunds may be considered for unused portions of annual or multi-month subscriptions when a refund is granted under this section.

5. Non-Refundable Situations

5.1. Refunds will not be issued in the following cases:

• Your account was suspended or terminated due to a violation of our Terms of Service
• The refund request is made after the 14-day guarantee period and does not fall under the exceptions in Section 4

6. One-Time Access

6.1. A one-time purchase grants access for the selected paid period. It does not create an automatic renewal mandate.

6.2. Access remains available until the end of the paid period. You can purchase access again when you need to continue.

7. Repeat Purchases

7.1. A later purchase is a separate payment for the access period shown at checkout. No automatic charge follows a one-time purchase.

8. EU Consumer Rights

8.1. If you are a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason, as provided by the EU Consumer Rights Directive (2011/83/EU). Our 14-day money-back guarantee meets or exceeds this requirement.

9. Governing Law

9.1. This Policy shall be governed by and construed in accordance with the laws of the Republic of Cyprus.

10. Contact Us

For any questions about refunds or cancellations, please contact us at:

Contact information is available through the Spytrend service.